general terms and conditions

The contract for the letting of the holiday apartments is concluded upon acceptance of the guest’s booking enquiry by Alpina Holiday GmbH, following an online booking made by the guest on the website, or following an online booking made by the guest on one of the various booking platforms. By submitting a booking enquiry and/or making a booking, the guest accepts these General Terms and Conditions. Electronic communications are deemed to have been received if the party for whom they are intended can access them under normal circumstances, and receipt occurs during the accommodation provider’s published business hours.

The property owner is entitled to withdraw from the contract if unforeseen circumstances (e.g. damage to the holiday home) make it impossible to let the property as agreed. In this case, the guest will be informed of the withdrawal immediately and any payments already made will be refunded.

If the guest does not arrive by 11.00 pm on the agreed day of arrival, there is no obligation to provide accommodation, unless a later arrival time has been agreed.

Seasonal cancellation deadlines apply, within which cancellation is free of charge:

During the summer season (May to November), no later than 14 days before the agreed arrival date.
During the winter season (December to April), no later than 30 days before the agreed arrival date.

Please note: If you book a Non-Ref rate (non-cancellable rate), free cancellation is not possible. In this case, the full agreed total price is due, regardless of when you cancel.

If cancellation takes place after the expiry of the applicable cancellation period, a cancellation fee amounting to 100% of the agreed total price will be payable.

These provisions apply regardless of whether the booking was made directly via the provider’s website or via a booking platform (e.g. Booking.com, Airbnb, etc.).

In the event of cancellation of the booking by the guest, the landlord is entitled to claim reasonable compensation for costs incurred and loss of income. Cancellation of the contract by the guest is only valid if made in writing.

If the accommodation contract cannot be performed due to an event constituting force majeure, the statutory rent exemption for extraordinary circumstances applies. This rent exemption applies if the inability to use the property is due to circumstances beyond the control of the property owner. This rent exemption states: “If the property taken into use cannot be used or utilised due to extraordinary circumstances, … the obligation to perform ceases and no rent or lease payment is due.”

If a first payment has already been paid for the stay, the guest will receive a credit note for the amount of the payment already made. This credit note can then be redeemed within 3 years for all stays in properties let by Alpina Holiday GmbH.

If any defects are identified during your stay in one of our holiday apartments, please inform us immediately. Our team will address the issue as quickly as possible. If such defects significantly impair the agreed contractual purpose of the stay, a price reduction may be granted. This reduction will be determined in agreement with the guest and may take the form of a monetary refund, an extension of the stay, a discount on future stays, or other vouchers. Please note that a price reduction can only be granted if the defects are reported without delay.

The accommodation provider may offer the contracting party and/or guests suitable alternative accommodation of equivalent quality, provided this is reasonable for the contracting party, particularly if the deviation is minor and objectively justified. An objective justification may exist, for example, if the room(s) have become unusable, if guests already accommodated extend their stay, if there is an overbooking, or if other important operational circumstances require such a measure.

By entering into an accommodation agreement, the contracting party acquires the right to the customary use of the rented rooms and the facilities of the accommodation establishment that are generally available to guests without special conditions, as well as the right to standard service. The contracting party must exercise these rights in accordance with any applicable hotel and/or guest policies (house rules).

The guest is obligated to pay the agreed rental fee for the holiday apartment, including cleaning fees, linen rental fees, and local tourist taxes. If the holiday apartment is left in an unreasonable condition, the landlord may charge an additional cleaning fee.

The accommodation provider reserves the right to require an appropriate security deposit upon the guest’s arrival in certain cases.

The accommodation provider is not obligated to accept foreign currencies.

If the contracting party refuses to pay the agreed fee or is in arrears, the accommodation provider is entitled to exercise the statutory right of retention pursuant to Section 970c of the Austrian Civil Code (ABGB) and the statutory lien pursuant to Section 1101 ABGB over items brought onto the premises by the contracting party or guest. This right of retention or lien also serves to secure claims arising from the accommodation agreement, particularly for damage to the apartment, catering costs, other expenses incurred on behalf of the contracting party, and any claims for compensation.

The accommodation provider is obligated to provide the agreed services to a standard consistent with its classification. Any special services subject to mandatory disclosure and not included in the accommodation fee must be clearly identified.

The contracting party is required to pay a deposit of at least 20% at the time of booking. The deposit constitutes a partial payment of the agreed fee.

The guest is obligated to pay the agreed rental price using the selected payment method (credit card, PayPal, Klarna, online bank transfer, etc.). Costs associated with the administrative handling of online transfers may be charged to the guest.

The accommodation provider is liable for items brought in by the contracting party in accordance with Sections 970 et seq. ABGB. Liability only exists if the items have been handed over to the accommodation provider or authorized staff, or placed in a location designated for that purpose.

Unless the accommodation provider can prove otherwise, liability applies for its own fault as well as the fault of its staff and persons entering or leaving the premises. Liability under Section 970(1) ABGB is limited to the amount stipulated by the applicable Austrian law governing the liability of innkeepers and other business operators.

If the contracting party or guest fails to promptly comply with a request to store items in a designated safekeeping location, the accommodation provider is released from all liability. Any liability is further limited to the amount covered by the accommodation provider’s liability insurance. Any contributory fault of the contracting party or guest shall be taken into account.

Liability for slight negligence is excluded. If the contracting party is a business entity, liability for gross negligence is also excluded. In such cases, the contracting party bears the burden of proving fault. Consequential damages, indirect damages, and lost profits are not compensated.

For valuables, cash, and securities, liability is limited to €550. The accommodation provider is only liable for higher amounts if such items were accepted for safekeeping with knowledge of their nature, or if the damage was caused by the accommodation provider or its staff.

If the contracting party is a consumer, the accommodation provider’s liability for slight negligence is excluded, except in cases involving personal injury.

If the contracting party is a business entity, liability for both slight and gross negligence is excluded. In such cases, the contracting party bears the burden of proving fault. Consequential damages, non-material damages, indirect damages, and lost profits are not compensated. Any compensation is limited to the amount of the reliance interest.

The landlord is not liable for damages suffered by the guest or third parties during the stay in the holiday apartment unless such damages result from intentional misconduct or gross negligence on the part of the landlord.

Alpina Holiday GmbH is not liable for pricing errors, inaccurate information, or incorrect availability displayed by third-party platforms (e.g., Booking.com or Airbnb). Guests and contracting parties have no claims arising from discrepancies on third-party platforms.

For hygiene reasons, pets are not permitted in our holiday apartments.

If the contracting party departs early, the accommodation provider is entitled to claim the full agreed fee. The provider shall deduct any savings resulting from the non-use of services or income obtained through re-letting the accommodation.

A saving only exists if the accommodation establishment was fully booked at the time of cancellation and the room could be re-rented to other guests. The burden of proving such savings lies with the contracting party.

The accommodation provider is entitled to terminate the accommodation agreement with immediate effect for good cause, particularly if the contracting party or guest makes significantly improper use of the premises, behaves in a reckless, offensive, or grossly inappropriate manner toward other guests, the owner, staff, or third parties residing in the establishment, commits a criminal offense against property, morality, or personal safety, or fails to pay due invoices within a reasonable grace period (3 days).

If a guest becomes ill during their stay, the accommodation provider will arrange medical assistance at the guest’s request. In emergencies, the accommodation provider may arrange medical assistance without the guest’s explicit request if necessary and if the guest is unable to do so.

As long as the guest is unable to make decisions or relatives cannot be contacted, the accommodation provider will arrange medical treatment at the guest’s expense. These measures end once the guest is capable of making decisions or relatives have been informed.

The place of performance is the location of the accommodation establishment.

This agreement is governed by Austrian substantive and procedural law, excluding the rules of private international law (in particular the Austrian IPRG and the Rome Convention) and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

In business-to-business transactions, the exclusive place of jurisdiction is the registered office of the accommodation provider, although the provider may also assert its rights before any other competent court.

If the accommodation agreement is concluded with a consumer residing or habitually staying in Austria, legal action against the consumer may only be brought at the consumer’s place of residence, habitual residence, or place of employment.

If the accommodation agreement is concluded with a consumer residing in another EU Member State (except Austria), Iceland, Norway, or Switzerland, the court having jurisdiction over the consumer’s place of residence shall have exclusive jurisdiction over claims against the consumer.

The accommodation provider is entitled to offset its own claims against claims of the contracting party. The contracting party may not offset its own claims against claims of the accommodation provider unless the provider is insolvent or the claim has been legally established or acknowledged by the provider.

In the event of gaps in these terms and conditions, the relevant statutory provisions shall apply.

Should any provision of these Terms and Conditions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision.