Frequently asked

All payments are processed automatically via the selected payment method and nothing more needs to be paid on site. If payments are still outstanding, we will contact you.

If you book via our website , you can cancel or change your booking free of charge up to 10 days before arrival.
If you book via a booking platform, you can cancel or change your booking free of charge up to 14 days before arrival.
Cancellations must be made in writing.
After the free cancellation period has expired, the total priceis due, even in the event of cancellation. We recommend that you take out travel insurance to protect yourself in the event of unforeseen circumstances (illness, death, etc.) even after the cancellation deadline.

The total price for the stay is the accommodation price, a flat rate for the final cleaning and rental linen and the local tax per person per night.

If the number of travellers changes after booking, or if the number of travellers generally does not match the number of people in the booking, please contact us so that we can enter the new number of people in the booking.

Yes, a deposit of €300 must be paid for each stay. The process is as follows:
1) Deposit of a credit card on the digital, personal information page (link in the booking confirmation)
* Ensure that the credit card does not refuse the transaction (e.g. due to a maximum limit, expiry date exceeded)
* For the verification of the credit card, a cent amount is debited and credited back to the credit card
2) Automatic debit of the deposit 2 days before arrival
3) Refund of the deposit within 7 days after departure after approval by Alpina Holiday
* The time at which the chargeback is visible depends on the credit card provider

Unfortunately, it is not possible to pay the deposit in other ways (e.g. in cash on site).

At least two free parking spaces are available for each Alpina Holiday accommodation.

Alpin Residenzen Buchensteinwand, St. Ulrich am Pillersee
Outdoor and carport parking spaces, parking spaces can also be one behind the other.

Alpin Residenzen Eichenheim, Aurach near Kitzbühel
Parking spaces in the carport and in the underground car park. The gate to the underground car park can be opened with the flat key, the locking cylinder is located on a small pillar opposite the entrance – entrance height max. 2.00 m

Wagstätt Residenzen, Jochberg (Tyrol)
Parking spaces in front of the house and in the underground car park. The gate to the underground car park can be opened with the flat key, the locking cylinder is located on the house wall on the left, at the entrance – entrance height max. 2.23 m

Hohe Tauern Lofts Panoramabahn, Dorf im Pinzgau (Bramberg am Wildkogel)
Parking spaces in two carports on site. In front of the house: TOP 01 & 02, behind the house: TOP 03 & 04.

Alpin Residenzen Panoramabahn, Hollersbach im Pinzgau
Pitches outside and in the carport, pitches can also be one behind the other.

Center Penthouse, Hollersbach im Pinzgau
Outdoor parking spaces directly behind the house.

Please only use the allocated parking spaces according to the top labelling!

Alpin Residenzen Buchensteiwand, St. Ulrich am Pillersee
In the carport there is a parking space with an e-charging station: Wallbox 11kW, payment by card directly at the device.

Alpin Residenzen Eichenheim, Aurach near Kitzbühel
There is a parking space with an e-charging station in the carport: Wallbox 11 kW, payment by card directly at the device.

Wagstätt Residenzen, Jochberg (Tyrol)
There are standard power sockets (2.3 kW) in the underground car park, which can be unlocked and used for charging on request.
However, a charging fee of € 30.00 per charge will be charged for activation. Please notify us in good time if you wish to make use of this facility.

Hohe Tauern Lofts Panoramabahn, Dorf im Pinzgau (Bramberg am Wildkogel)
E-charging stations are unfortunately not available on site. We recommend the e-charging park in Mittersill.

Alpin Residenzen Panoramabahn & Center Penthouse, Hollersbach im Pinzgau
Unfortunately, e-charging stations are not available on site. We recommend the e-charging parkin Mittersill.

An overview of all e-charging stations can be found here: goingelectric.de/stromtankstellen/Oesterreich/

The code for the key box is sent by e-mail or in the chat on the respective booking platform by means of an automated message on the morning of the day of arrival. After entering the correct key code in the key box, the keys are ready for collection.

Check-in is possible independently from 15:00 on the day of arrival.
Earlier check-in is unfortunately not possible in principle. Should an earlier check-in be possible, you will be contacted by our resort staff.

Check-Out
Check-out is possible until 10:00 am on the day of departure . A later check-out is unfortunately not possible.
Please return the keys to the key box on departure, the code is valid for the duration of your stay.
Please do not put the keys in the letterbox!

If the key to the accommodation has been lost,
1) Search bags, suitcases, clothing and other luggage
2.) Search or enquire at places visited
3) Report the loss to us

Lost keys will be charged at € 100 each.

The key code will be sent by e-mail or in the chat on the respective booking platform by means of an automated message on the morning of the day of arrival. If you have not received a message by 14:00 on the day of arrival,
1) please check whether your device is successfully connected to the internet
2) please check your email inbox (incl. SPAM folder) and the booking chat of the booking platform
3.) please contact us

Lost keys will be charged at € 100 each.

Yes, you can enjoy the best water quality here.

All Alpina Holiday Apartments have a very well-equipped kitchen with crockery, glasses, cutlery, kitchen utensils, tea towels, washing-up liquid, dishwasher tabs, bin liners and sponges or sponge cloths.
Kitchen appliances such as oven, hob, dishwasher, toaster, kettle, coffee machine and fridge (incl. freezer compartment) are available. Details of the coffee machine in the accommodation can be found on the digital personal information page.
Salt, pepper, spices, vinegar, oil, tea, baking paper, aluminium foil, etc. are not automatically provided in the accommodation (unless previous guests have left them in the accommodation).

No, bed linen and two towels (1 bath towel, 70×140 cm, 1 hand towel, 50×100 cm) per person are provided in all Alpina Holiday Apartments.

Yes, in all Alpina Holiday Apartments you can enjoy the fresh mountain air either on the spacious balcony, garden or terrace – usually even with a panoramic view.

You can find detailed information about the facilities in your Alpina Holiday Apartment on your personal digital info page. We will send you the link with your booking confirmation.

Yes, we are happy to provide a cot and/or high chair in any of our Alpina Holiday accommodations on request.

Many of our Alpina Holiday Apartments have a private sauna in the accommodation, but not all. Please check the equipment description for your booked accommodation or the digital information page (link in the booking confirmation) after successfully booking. There you will find all the information and features, including a reference to a sauna, if available.

Hairdryers, toilet paper and hand soap are available in all Alpina Holiday Apartments. There are no other toiletries available.

Yes, free WiFi is available in all accommodation. The access data can be found in the guest folder on site and on the digital, personal information page (link in the booking confirmation).

Unfortunately, pets are not allowed in the Alpina Holiday Apartments for reasons of hygiene. We ask for your understanding that we cannot make any exceptions in this regard.

No, smoking is strictly prohibited in all Alpina Holiday accommodation, please use the outside areas for smoking. In case of non-compliance, the deposit may be retained.

We ask that all damage and anomalies, whether self-inflicted or present on arrival, be reported immediately.
If no report is made, it must be assumed that the damage was caused by the current stay.

Yes, the night’s rest applies between 10 pm and 8 am. Please always pay attention to the volume and be considerate of other guests and neighbours. Loud parties or music are not permitted.

All information on current events and happenings for summer and winter in the Kitzbühel Alps and Hohe Tauern. You can also find regularly updated event calendars on the websites of the Kitzbühel Alps and Mittersill Plus tourism associations.

Our very personal excursion tips and the most beautiful experiences in the Kitzbühel Alps and the Hohe Tauern for summer and winter.

Information on lift status can be found on the website of the respective mountain railway: KitzSki, Bergbahn Pillersee, Wildkogel-Arena.

On our info page for families, we have put together lots of helpful information and excursion tips for you and your whole family.

You can obtain the guest card directly from Alpina Holiday GmbH on request.
Please contact us before your arrival and we can then send you the guest card by e-mail. Please note that the personal details of all travellers must be entered on your personal information page for the guest card to be issued.

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No, unfortunately neither lift tickets nor summer cards such as the PillerseeTal Card, the Zell am See-Kaprun Summer Card, the Salzburger Land Card or the National Park Summer Card National Park can be purchased via Alpina Holiday. The cards are available from the respective tourist offices, lift companies or, in some cases, online.