Booking
Everything you need to know about booking your holiday with Alpina Holiday
Before your arrival in the Alpina Holiday Apartments
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Choose your favourite holiday apartment and book online on our website.
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We will send you a preliminary booking confirmation by email, including a link to your very own digital info page.
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Make the deposit of 20% of the accommodation price using your preferred method of payment (if not already made at the time of booking).
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You will receive your booking confirmation.
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35 days before arrival, you will receive a reminder e-mail to pay the balance (accommodation, cleaning & laundry, local tax and deposit).
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Save the guest details of all travelers on your personal digital info page until the day of arrival.
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Find all the information about your booked accommodation and activities on your personal digital info page.
Arrival & Check-In
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On the morning of your arrival day, we will send you the code for the key box via e-mail.
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Upon arrival, just enter the key code at the key box and take the keys to your apartment.
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Check-in times: Your accommodation will be ready for you from 15:00.
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Unfortunately, early check-in is not possible, as our cleaning staff needs this time to prepare your holiday home for you.
During your stay
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Enjoy your holiday to the fullest.
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If you have a question or a problem during this time, we are be happy to help you any time. Just give us a call or write an e-mail.
Departure & Check-Out
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Check-out times: On the day of your departure, we ask you to leave your Alpina Holiday Apartment by 10:00 am.
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Once you are ready to leave, please put the keys back in the key box and lock it.
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The code for the key box is the same as on arrival and is valid for your entire stay in the Alpina Holiday Apartment.
Payment
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All payments are processed through your personal information page.
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You have to execute the transactions manually.
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Prepayment: When you book online, 20% of the accommodation price is due as a deposit.
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Payment of the final balance: The final balance of the accommodation price, cleaning & linen, local tax and deposit (€300) is due 35 days before your arrival.
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Security deposit: We will refund the security deposit within 7 days of your departure.
Cancellation Policy
Seasonal cancellation periods apply, during which a cancellation is free of charge
Summer season (May – November) , cancellations must be made no later than 14 days before the agreed arrival date.
Winter season (December – April), cancellations must be made no later than 30 days before the agreed arrival date.
If the cancellation is made after the applicable cancellation period has expired, a cancellation fee of 100% of the agreed total price will be charged. We do generally recommend to take out a travel cancellation insurance to cover the cancellation costs in the event of unforeseen circumstances.
Personal Information & Contact Details
Please provide us with your personal information and contact details before arrival
Please provide us with the contact information and personal data of all travelers on your personal digital information page prior to your arrival. Alpina Holiday is obliged and authorised to collect your personal data for the purpose of submitting the residence tax.
More information
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You can find detailed information about the facilities in your booked accommodation on your personal digital information page. You can find the link in your booking confirmation.
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Kitchen appliances (oven, hob, fridge, etc.), crockery, cutlery and kitchen utensils are available in your Alpina Holiday apartment.
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The number of chairs always corresponds to the maximum occupancy in the flat.
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There are no toiletries (shower gel, shampoo,...) in the flat.
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We provide you with 2 towels per person (1 shower towel, 70x140 cm, 1 hand towel, 50x100 cm).
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Bed linen is provided in the flat.
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Waste bins are on site. Please make sure you separate your rubbish correctly.
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Unfortunately, pets are not allowed in the Alpina Holiday Apartments.
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Smoking is prohibited inside all Alpina Holiday Apartments.
